Answers

60 to 80 per cent of interactions handled by AI end to end, with the rest closed by a human on the same call. Anyone quoting 100 per cent hasn't run this in production.

Where AI runs the full qualification flow it converts at roughly three times the human benchmark. Not because it is more persuasive, but because it calls every lead within seconds and applies the same criteria to the thousandth lead as the first.

Roughly 30 per cent less per outcome than a traditional BPO seat in India, and up to 80 per cent less per interaction where AI handles the call end to end. Two different numbers measuring two different things.

The compliance case is stronger than the efficiency one: permitted hours enforced as configuration, mandated disclosure on every call, and 100 per cent of interactions audited rather than the usual sample.

With Vi (Vodafone Idea), retention improved 4.1x on customers who had already started porting out. The mechanism is timing: catching save-intent while the decision is still live.

Yes, in production, across 10 or more Indian languages plus Hinglish, running more than 1 million calls a day on collections, renewals and retention.

Oriserve is ISO 27001:2022 certified, runs India-resident, and audits 100 per cent of interactions automatically, not a sample. Those three are what to check first.