Knowledge Center

Discover our advanced resources for next-gen generative AI strategies, leading-edge best practices, and trends reshaping omnichannel customer interactions across sales, collections, feedback, and service. From driving seamless automation to boosting engagement across channels, our curated content empowers teams to leverage generative AI for optimized customer journeys, enhanced efficiency, and scalable growth. Stay on the forefront of innovation with insights designed to elevate every interaction, optimize performance, and deliver impact across all customer touchpoints.

Apr 3, 2025

Building an Enterprise AI Roadmap: A Strategic Approach

As the CTO of Ori, a leader in conversational AI solutions, I’ve observed firsthand how enterprises struggle to translate AI enthusiasm into tangible business outcomes. While executives recognize AI’s transformative potential, the journey from concept to value creation requires strategic planning and execution. Why Your Enterprise Needs a Structured AI Roadmap For large organizations, implementing […]

Mar 18, 2025

Revolutionizing Conversational Intelligence: Oriserve’s Advanced LLM-Based Summary Evaluation

In today’s AI-driven business landscape, the quality of customer experience insights depends heavily on how effectively conversational data is summarized and analyzed. At Oriserve, we understand that powerful summaries are the backbone of actionable customer intelligence—and our innovative LLM-based evaluation approach is transforming how enterprises assess and leverage this critical capability. Why Summary Evaluation Matters […]

Mar 11, 2025

“Your call is important to us. Please continue to hold.”

These nine words have become the universal signal of customer service failure—a promise of attention that feels increasingly hollow as minutes tick by. For Business Process Outsourcing (BPO) executives, those minutes represent more than just customer frustration—they represent an existential threat to an industry model straining under its own contradictions. This is not merely a […]

Mar 3, 2025

Breaking Language Barriers in Indian Banking: How Conversational AI Drives Financial Inclusion

Introduction The Vernacular Banking Revolution: India’s banking landscape has transformed dramatically over the past decade. With 470+ million people entering the formal banking system since 2014 (World Bank), financial inclusion has made tremendous strides. However, a significant challenge remains: the language barrier. Approximately 88% of Indians prefer to communicate in regional languages (KPMG Language Report), […]

Feb 27, 2025

AI-Powered Healthcare Compliance, Vernacular Voice Bots for India’s Telemedicine Revolution

India’s Healthcare Language Puzzle India’s healthcare system faces a fundamental communication crisis. With a doctor-to-patient ratio of 1:1,511 (WHO), medical professionals are already stretched thin. But an even more pressing challenge exists: approximately 75% of patients cannot accurately describe their symptoms in English (National Health Authority Survey 2023). This language barrier creates cascading problems throughout […]

Feb 21, 2025

How AI is Revolutionizing Lead Qualification and Sales in BFSI

The BFSI sector faces constant challenges in lead conversion, customer acquisition costs, and sales cycle efficiency. AI-powered autonomous agents are transforming these processes by automating lead qualification, reducing leakage, and enhancing customer engagement. From multilingual voice bots assisting credit card applicants to AI-driven outreach improving cross-sales in insurance, the impact is clear—higher conversions, lower costs, […]

Feb 21, 2025

Revenue Acceleration Platform: Transforming Sales with AI-Powered Engagement

Driving Higher Conversions and Sales Efficiency Across Industries Boost conversions and drive sales with ORI’s AI-driven engagement platform. By enhancing lead qualification by 88%, reducing acquisition costs by 25%, and increasing customer engagement by 210%, businesses see a 34% lift in sales. With smart, personalized interactions, accelerate revenue growth and stay ahead of the competition.

Feb 21, 2025

AI-Powered Sales Transformation: Enhancing Conversions & Customer Insights at Metropolis Healthcare

Metropolis Healthcare, a leader in diagnostics, faced challenges in optimizing its sales calls and improving conversion rates. ORI’s Generative AI-based Speech Analytics provided real-time insights into agent performance, customer sentiment, and competitor intelligence. By leveraging AI-driven call analysis and an intuitive dashboard, Metropolis achieved: ✅ 89.58% Call Disposition Accuracy✅ 92.11% Customer Mention Accuracy✅ 97.37% Sentiment […]

Feb 21, 2025

Revolutionizing Student Enrollment: How ORI’s AI Chatbot Tripled Education First’s Lead Conversion

Education First (EF), a global leader in language and cultural education, faced challenges managing high volumes of multilingual student inquiries, leading to missed opportunities and inefficient resource allocation. By partnering with ORI to deploy an AI-powered chatbot, EF automated lead qualification using the “3 D” criteria (Destination, Duration, Date) across 30+ languages, prioritizing French and […]

Feb 21, 2025

Boosting Customer Retention: How ORI’s AI Voice bot Enhanced Vi’s Customer Engagement by 8%

In the competitive telecom industry, customer retention is critical. ORI implemented a Gen AI-powered voice bot for Vodafone Idea (Vi), revolutionizing how they engage with customers considering mobile number portability (MNP). By deploying real-time, AI-driven, personalized interactions, ORI’s solution increased Vi’s customer retention by 1.75X and improved lifetime value. This case study explores how ORI’s […]