Two client figures and seven platform figures, each with its window and its count. Muthoot Fincorp: 31.6% collection rate on connected accounts, 8 to 16 August 2026, about 11,000 accounts, 193,000 attempts, 6,400 connects. Airtel: 31.9% save rate among port-out customers who engaged and reached a decision, 23 to 30 June 2026, 22,946 customers, 539 saves. Platform: 1M+ calls a day, 40+ enterprises, 14 Indian languages plus Hinglish, AI finishing 60 to 80% of calls at maturity. If a number you have seen attributed to us is not here, it has not been cleared for print.
Client figures
| Client | Programme | Figure | Window | Count | How it was counted |
|---|---|---|---|---|---|
| Muthoot Fincorp | Collections, voice AI with handover by bucket | 31.6% collection rate | 8 to 16 Aug 2026 (mid-campaign) | about 11,000 accounts · 193,000 attempts · 6,400 connects | Accounts with a collection recorded, as a share of connected accounts, on the Oriserve platform |
| Airtel | Port-out (MNP) retention, Bihar, Human + AI | 31.9% save rate | 23 to 30 Jun 2026 | 22,946 customers · 539 saves | Saves as a share of customers who engaged with the call and reached a decision; not a share of all customers dialled |
Both figures are counted on our platform and both are cleared for publication under our referenceability rules. Neither is a promise about another book. The Airtel denominator matters: 31.9% is of customers who engaged and reached a decision, which is the number a retention head would use, and it is smaller as a share of everyone dialled.
Platform figures
| Figure | What it means | Basis |
|---|---|---|
| 1M+ calls a day | Calls placed or answered across the platform on a typical day | Platform volume, November 2026 |
| 40+ enterprises | Enterprise clients with programmes on the platform | Client count, November 2026 |
| 14 Indian languages plus Hinglish | Assamese, Bengali, Gujarati, Hindi, Kannada, Malayalam, Marathi, Nepali, Odia, Punjabi, Sindhi, Tamil, Telugu, Urdu; English and Hinglish alongside | Languages in production, November 2026 |
| 60 to 80% of calls finished by the AI at maturity | The AI share on a mature programme, with a person on the same queue for the rest | Programme data, November 2026 |
| Up to 40% by month 3, 50% by month 4, 70 to 80% by month 6 | The ramp of the AI share on a typical programme | Programme data, November 2026 |
| Rs 28,000 to 35,000 per seat per month | The cost of a traditional BPO agent seat in India, English or Hindi | Market range, November 2026 |
| Rs 2.50 to Rs 1.75 per AI minute | Pilot rate to largest committed slab, India | Client pricing document, October 2026 |
What is deliberately not here
Figures for other named clients. Several clients have given us permission to use their name and logo but not a number, and some numbers we have used in private conversations are not cleared for a public page. If a rep or a deck has shown you one, it was for that conversation; ask us for the source and the window before you repeat it in a board paper. Latency figures: the per-turn numbers we measure on every call are not yet on this page because the public figure has not been through our claims process. And anything described as typical or indicative is a shape, not a result.
How we count, in general
- The denominator is always stated alongside the rate.
- The window is stated and is the one the programme ran in, not the best week.
- Mid-campaign numbers are labelled mid-campaign.
- The platform counts the call, the AI leg and the human leg, as one record; a handover is not a second call.
- A client's own number for the same window wins over ours if they differ, and we say so.
The case-study ledger carries the same two figures with the drawn curve behind each. If you want the counting method for your own pilot, it is agreed before the first call.
Questions people ask
What results has Oriserve published?
Muthoot Fincorp: 31.6% collection rate on connected accounts, 8 to 16 August 2026. Airtel: 31.9% save rate among port-out customers who engaged and reached a decision, June 2026. Plus platform figures: 1M+ calls a day, 40+ enterprises, 14 Indian languages, 60 to 80% of calls finished by the AI at maturity.
Why are there only two client figures?
Because those are the two cleared for a public page with their window and count. Other clients allow their name but not a number.
How does Oriserve count a collection rate?
Accounts with a collection recorded, as a share of connected accounts, in a stated window, on the platform. The denominator and the window are always stated.