See what AI + Human does to your contact-centre economics.
Not all-or-nothing. AI handles the volume it can, your people handle the judgement. You see the cost, the coverage and the ROI on your own numbers.
Move the levers below. Every number is live. Nothing is exposed that a CFO can't defend.
Advanced · assumptions & competitor quotes
Bot and BPO figures are your quotes; the comparison is computed on your numbers, not ours.
Get the business case, not just the number.
A CFO-ready PDF built on your inputs: the model, the assumptions, the sources, and a page of talking points for each person you'll need to convince. Plus a live link back to this exact scenario.
Your ROI business case
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Your ROI business case
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In production across 40+ enterprises, including Vi, Tata AIG, HDB Financial, Muthoot Fincorp, Airtel, IndiGo and Royal Enfield, running 1M+ calls a day, every one audited. ISO 27001 certified (IC-IS-2505161). Vi (Vodafone Idea): cost per call ₹25–30 → ₹6–8, retention 4.1×.
Cheaper per minute isn't cheaper per outcome.
A pure voice bot wins on price and loses your KPI on the hard cases. In-house and BPO protect quality and cost you for it. The blend is the one that lands in the low-cost, low-risk corner. See it on your own numbers.
A bot is cheaper per minute, but there's no human catch on the 20–40% of hard cases, the KPI risk you can't outsource. The blend gives you the bot's economics on what it handles and a human safety net on the rest.
| In-house | Voice-AI | BPO | Oriserve | |
|---|---|---|---|---|
| Human catch on hard cases | ✓ | ✗ | ✓ | ✓ |
| All-or-nothing KPI risk | low | high | med | low |
| Covers the unreachable tail | ✗ | ✓ | ✗ | ✓ |
| Keeps your data + QA intelligence | ✗ | ✗ | ✗ | ✓ |
| 100% QA and audit | <5% | ~ | ✗ | ✓ |
| You keep control + compliance | ✓ | ✗ | ✗ | ✓ |
Categories, not named vendors. Capability rows are category-level, measured across production deployments; varies by portfolio.