A usage-based rate on the volume the AI handles, per minute or per interaction. It scales with your usage, up in a campaign spike, down in a lull. No idle licences.
Outcome pricing
You pay for the outcome, not the seat.
Seat-based tools bill you whether or not the call worked. We priced for the opposite. You pay for the volume the AI actually handles, plus a success fee on the uplift above a baseline we agree before the first call. If the number does not move, neither does the fee.
"A vendor paid by the seat has no reason to make the call better. A vendor paid by the outcome has no other job."The pricing doctrine · incentives you can trust
How it works
Two parts, both tied to reality.
Part one · consumptionYou pay for what runs
Part two · success feeYou pay for what moves
A premium on the measurable uplift above your baseline, recovery rate, save rate, renewals, whatever the motion is judged on. The upside is shared because the outcome is the product.
The baseline comes first
We agree the number before the first call.
A success fee only means something against an honest starting point. So every engagement opens by writing down the baseline, your current recovery, save or renewal rate on the book we are about to work, in writing, together. The pilot then proves the delta on your real portfolio, not a sandbox. If it does not move, you walk.
Day 0Baseline agreed
The current number on your book, written down and signed off by both sides.
Days 1 to 7Live on your book
A production pilot on your real portfolio, built on your scripts and data.
Read togetherThe delta, in the open
Uplift measured against the agreed baseline, so the fee is never a surprise.
What you never pay for
No seats. No shelfware. No all-or-nothing risk.
No per-agent licences
You are not buying seats
Cost tracks the work done, not a headcount of logins, so scaling up a campaign does not mean buying a shelf of licences you may not use.
No rip-and-replace
It runs alongside what you have
The platform connects to your CRM, dialler and telephony; you do not pay to tear out a working stack to get value.
No all-or-nothing bet
KPIs safe from day one
The human layer is always present, so a pilot cannot put your service levels at risk while it proves out.
What buyers ask about the model
How is the baseline set so the success fee is fair?
By writing down your current number before we start. We measure your existing recovery, save or renewal rate on the exact book we will work, agree it in writing, and only charge the success fee on the uplift above that line. No baseline, no fee.
What exactly is the success fee charged on?
The measurable outcome the motion is judged on, above baseline: recovered value, saved customers, completed renewals. The specific metric and share are set per engagement; we scope them with you before go-live, never after.
Is there a minimum, or a lock-in?
The pilot is a defined, low-commitment window on one book. Commercial terms scale with volume from there; we scope minimums transparently in the pilot conversation rather than publishing a one-size figure that would not fit your book.
Why not just quote a per-minute price?
Because a per-minute price rewards us for talking, not for resolving. The consumption rate covers the work; the success fee is where our incentive aligns with yours. We are happy to walk through the full construct on a call.
How does this compare with a CCaaS seat licence?
A seat licence bills the same whether the call converts or not. Ours moves with usage and with the outcome, so you are never paying for idle capacity or for calls that did not work.
See the model on your numbers