Renewal conversion moves on two things: reaching every policy in the window with a call in the customer's language, and having a person available at the exact moment the customer says the premium went up. The AI does the first at scale: due-date reminders, the premium stated plainly, the no-claim history read from the record, the payment link on WhatsApp. The second is a same-call handover to a person with an option to offer. We do not publish a client renewal figure on this page; the ones we have used are not cleared for print.
The window
A motor or health renewal has a window of a few weeks and a customer who has not thought about the policy since last year. Most lapses are not decisions; they are a reminder that did not land, a premium that looked higher than remembered, a link that expired. The AI calls every policy in the window, more than once if needed, in the language on the record, says the premium and the date in the first thirty seconds, reads the claim-free years off the record, and sends the link. That alone recovers the lapses that were never a decision.
The objection
"Thoda zyada lag raha hai." The premium went up, or feels like it did. This is the moment a bot alone loses and a person with authority wins, and it is the handover trigger on a renewal queue. The person joins the same call with the premium, the history and the objection already on screen, and has an option to offer: an add-on removed, a deductible changed, an instalment. The one-minute renewal cut shows this in Hindi, start to finish.
Watch the renewal handover, 1 minuteWhat to measure
- Renewal conversion inside the window, same product, same month last year, as the baseline.
- Share of policies reached with at least one conversation before expiry.
- Share of handovers that ended in a renewal, which tells you whether the option ladder is right.
- Days between the first call and payment, which tells you whether the link and the follow-up are working.
Why there is no client figure on this page
We have renewal results from insurers. They were measured in windows and with denominators we are not yet cleared to publish, so they stay in the room where the insurer can ask about them. The proof page lists every number we will put our name to. For renewals, the pilot sets your baseline and your number is the one that matters.
Questions people ask
How does AI improve insurance renewal rates?
By reaching every policy in the window with a call in the customer's language, stating the premium and date plainly, and sending the payment link; and by handing the premium objection to a person on the same call with an option to offer.
What happens when the customer says the premium is too high?
That is the handover trigger. A person joins the same call with the premium, the history and the objection on screen, and offers an option your rules allow.
Does Oriserve publish a renewal conversion figure?
Not on this page. The renewal results we have are not cleared for print with their windows and denominators. The proof page lists every figure that is.