No. Tuning that improves your calls (your scripts, your objections, your handover triggers) stays inside your programme and is not used for another client. Your data is held in our India-region estate, encrypted at rest, with access logged and retention set in your data-processing agreement. The security base is ISO 27001:2022 certified (certificate IC-IS-2505161, INTERCERT, valid to 2028); SOC 2 Type II and ISO 42001 audits are in progress and we do not describe either as certified.
What "training" means here, and what it does not
The production speech models are third-party and are not trained on your calls by us. What we tune on your programme is the layer above them: the prompts, the knowledge base, the objection handling, the handover triggers, the do-not-say list. It is not pooled, and a competitor's programme does not get better because yours did.
Where the data sits
Recordings, transcripts and scores live in the India region under managed-key encryption. The fields the AI reads from your CRM are scoped to the conversation and the record of truth stays in your CRM. The disposition and summary are written back to you. Access to recordings is role-based, behind MFA, and logged. The data map on the trust page draws this, and the sub-processor list ships in the security pack.
What is certified, in audit, or enforced
Certified: ISO 27001:2022, certificate IC-IS-2505161, issued by INTERCERT, valid to 2028. In audit: SOC 2 Type II and ISO 42001; the work is under way and we will not call it done until the reports are in hand. Enforced: the RBI and TRAI contact rules gate the dialler, and DPDP notice and purpose limits are built into the call and the DPA.
What to ask us for
The data-processing agreement with the field scope and the retention period, the security pack with the sub-processor list, and answers to your assessment questionnaire. All three are part of onboarding. Ask on the first call; the trust page carries the shape of each.
Questions people ask
Does Oriserve use client data to train models for other clients?
No. Tuning on a programme stays inside that programme. Production speech models are third-party and are not trained on client calls by Oriserve.
Where is customer call data stored?
In the India region, encrypted at rest, with role-based access behind MFA and every access logged. Retention is set in the DPA.
Is Oriserve ISO 27001 certified?
Yes: ISO/IEC 27001:2022, certificate IC-IS-2505161, issued by INTERCERT, valid to 2028. SOC 2 Type II and ISO 42001 audits are in progress, not certified.