There is no single public rupee figure for setup; it is priced once per integration and sits as a line on the quote, not hidden in the minute rate. It covers connecting the AI to your dialler or trunk over SIP, reading your CRM or core system before the call and writing the disposition back after it, and the webhook that puts the summary on your agent desk. The handover itself, hosting and the analytics in the console cost nothing extra. A file exchange has a smaller setup line and starts faster; most programmes begin there.
The deal we lost over this line
In early November an auto-finance prospect chose another vendor on price: a per-minute rate with per-second billing and no integration cost. We had quoted an integration line. We lost.
What we would do differently: put the line on this page, with what is in it, before the first commercial call, so it never arrives as a surprise. What we would not: make it disappear into the minute rate. Integration work is real work with real hours; a vendor that charges nothing for it has put it somewhere else, usually in a higher per-minute rate that you pay for the life of the contract instead of once.
What is in the line
| Item | What it is | Charged |
|---|---|---|
| Telephony | The AI takes calls from your dialler or trunk over SIP, or on our numbers | Once, per connection; telephony minutes at cost on our numbers |
| CRM or core system read | Customer, plan and account fields the call needs, read before the AI speaks | Once, per system |
| Disposition write-back | The outcome, summary and recording link written to your CRM or LMS after every attempt | Once, per system (usually the same work as the read) |
| Agent-desk webhook | The handover summary pushed to your own agent desk | Once; nothing if your people use Vox Agent Desktop |
| Handover | The AI bringing a person into the same call | Rs 0 |
| Hosting, console, analytics | The platform, dashboards, call logs, reports | Inside the minute rate |
| Transcripts and wrap-up on the agent screen | Add-ons on the agent seat | Priced per seat, on the quote |
The rupee figures sit on the quote because they depend on how many systems, which ones, and whether access is live or by file. The pricing page shows the setup table in the same shape.
Why a file exchange starts faster
Live access to a core banking or policy system takes an approval cycle on your side that is usually longer than the pilot. A file exchange (lists in, results out, on a schedule over a channel your security team already runs) has a smaller setup line, starts in days, and converts to an interface later without redoing the programme. Most of our bank and NBFC programmes began that way. It is slower per call and it works.
Four questions for any vendor
- Is integration a line or is it inside the rate? Either is fine; hidden is not.
- Is the handover charged? Some vendors bill the transfer leg as minutes on both sides.
- What is the setup for a file exchange versus a live interface, and can we start on the first and move to the second?
- Who owns the change when our CRM fields change?
Questions people ask
Does Oriserve charge for integration?
Yes, once per integration, as a line on the quote: SIP connection, CRM or core-system read and write-back, agent-desk webhook. The handover, hosting and console analytics are not charged separately.
Why not include integration in the per-minute rate?
Because integration is one-time work and the minute rate runs for the life of the contract. Hiding one-time work inside a recurring rate costs the client more over a year.
What is the cheapest way to start?
A file exchange: lists in, results out, on a schedule. Smaller setup line, starts in days, converts to a live interface later.
Is the AI-to-human handover charged?
No. The handover is Rs 0 whether your people work on your own desk or on Vox Agent Desktop.