ORI
Post-facto Speech Analytics for RevOps

Know why you win.
Fix why you don't.

Intent-based GenAI on 100% of calls. EmotionScope AI surfaces sentiment & emotion; truEvaluation AI scores quality and outcomes. Automated audits catch compliance & process gaps across Sales, Collections & Retention.

Mono-call accuracyIntent over keywordsRevenue-linked scoring
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Trusted by 50+
Leading Financial Institutions
HDFC Bank
ICICI Bank
Bajaj Finance
Tata Capital
Kotak Mahindra
Aditya Birla
L&T Finance
Yes Bank
IndusInd Bank
Muthoot Finance

And many more...

From call recordings… to revenue intelligence

Post-facto analytics that explain outcomes and prescribe changes. ORI processes every call, finds drivers and gaps, and turns them into actions for Sales, Collections, and Retention.

Higher signal & context

Use final outcomes, CRM updates, and cross-channel data to explain why—not just what—happened.

Zero agent cognitive load

No pop-ups during calls. Safer compliance and better CX—especially for complex BFSI flows.

Auditable & reproducible

Deterministic scoring and evidence packs you can rerun with new rules—ideal for governance.

From call recordings… to revenue intelligence

Post-facto analytics that explain outcomes and prescribe changes. ORI processes every call, finds drivers and gaps, and turns them into actions for Sales, Collections, and Retention.

Chapter 1

Automated audits for 100% of calls

Every call is scored—no sampling bias. Compliance checks, policy adherence, silence/overlap, talk ratio, and outcome tagging flow straight to your BI.

  • Coverage, not samples
  • Policy & compliance
  • Outcome tagging
Chapter 2

EmotionScope AI — emotion & sentiment

Beyond keywords: contextual cues and paralinguistics reveal frustration, trust, hesitation. Spot churn risk and moments that create delight.

  • Intent over keywords
  • Emotion & tone
  • Churn predictors
Multi-language
Chapter 3

truEvaluation AI — quality & outcomes scoring

Multi-dimension QA: greeting, verification, empathy, pitch, rebuttal, close. Tie scores to revenue outcomes—conversion, PTP kept, renewal.

  • Explainable rubrics
  • Auto-coaching tips
  • Revenue‑linked
Predictive analytics
Chapter 4

Revenue drivers & Voice of Customer

Find what moves the P&L: call driver analysis, objection clusters, pricing & competitor mentions, and intent‑to‑outcome paths. Turn them into plays.

  • Call drivers
  • Voice of Customer
  • Competitor intel

RevOps playbooks: Sales, Collections, Retention.

Focused on outcomes that move the P&L—conversion, PTP kept, and churn save—backed by clean CRM dispositions.

Strategy makers

Org-level drivers (conversion, PTP, churn), VoC & competitor mentions—trended & segmented.

Training team

Curated coaching lists with exemplars & evidence clips—aligned to policy rubrics.

Team managers

Daily huddle views—trendliness, exceptions, and risk alerts by team or segment.

Quality analysts

Explainable trueEvaluation™ scoring with evidence packs & audit trails—plus auto dispositions to CRM.

Agents

Personal scorecards with weekly focus items—intent, empathy, clarity—plus call summaries to review.

Fast start. Zero integrations.

Go live without wiring systems. Bring call recordings and minimal metadata— we handle the rest. When you're ready, you can export insights anywhere.

Bring recordings

mp3/wav, mono or stereo; batch-friendly.

Auto-processing

transcript → EmotionScope → trueEvaluation → drivers/VoC.

Dashboards live

Role-based views, share links, CSV exports.

Optional later: connect CRM/BI exports if you choose—not required to start.