Industry Challenges
High Cart Abandonment
E-commerce faces high cart abandonment and low retention rates
Rising CX Expectations
Customers expect personalized, instant support and engagement
Compliance Criticality
Data privacy and compliance requirements are increasingly critical
Complete E-Commerce Lifecycle Solution
ORI's AI transforms every stage of the customer journey
Lead Qualification & Product Discovery
Automated product recommendations, lead capture from web/chat, and personalized engagement
Checkout & Payment Collections
Cart abandonment reminders, payment support, and overdue collections via voice/chat/WhatsApp
Post-Purchase Support
Order tracking, returns, feedback collection, and issue resolution
Loyalty & Re-Engagement
Automated loyalty program management, personalized offers, reorder reminders
Why E-Commerce Leaders Choose ORI
BFSI/retail-tuned AI with proven results across the customer lifecycle
Multimodal AI
Voice, chat, WhatsApp - retail-tuned
100% Compliance
Data privacy aligned with full audit trails
95%+ Accuracy
Intent recognition and tagging
Human+AI Loop
Persistent agent+AI orchestration
Measurable Impact
Proven results across e-commerce operations
24/7 Customer Support Operations
Comprehensive support including order management and issue resolution