Privacy Policy
Effective Date: 5th May 2019
Unlax Consumer Solutions Pvt. Ltd. ("Unlax," "we," "our," or "us") values your privacy. This Privacy Policy explains who we are, how we collect, use, share, and protect your personal information, and how you can exercise your rights regarding that information. We recommend reading this Privacy Policy carefully to ensure you are fully informed. If you have any questions or concerns, please contact us using the details provided at the end of this document.
1. About Us
Unlax Consumer Solutions Pvt. Ltd. operates as Ori (oriserve.com), a global leader in applied AI research. We provide Gen AI-powered solutions to enterprises to solve business challenges, create impactful products, and offer consulting services to guide the deployment of AI in business environments.2. Key Terms
- Member: Any individual or entity registered with us to use our services or products.
- AI Agents: Chat, voice and email autonomous bots available for use on various channels, devices, websites, or other assets.
- Conversation Analytics: Advanced analytics tools that analyze and optimize interactions between contact center agents and customers.
- Personal Information: Any information that identifies or can identify an individual directly or indirectly. Examples include, but are not limited to, name, email address, phone number, job title, and demographic details.
3. Information We Collect
- a) Information You Provide
We collect personal information directly from you or your organization when you:
Create an account or use our services.
Contact our support team or communicate with us.
Integrate our services with other platforms or tools (e.g., websites, mobile apps)
This may include:
Business contact information (name, job title, organization, phone number, email, etc.).
Account credentials (username and password).
Marketing preferences.
Payment information (e.g., credit card details and billing address).
Troubleshooting and support data (e.g., chat logs, inquiry details). - b) Information We Collect Automatically
We and our third-party partners may collect data automatically when you use our services:
Device Information: Details about your device, such as IP address, operating system, browser type, and mobile network information.
Log Data: Data on your activity, including timestamps, pages viewed, and system performance.
Usage Data: Interactions with our services, session duration, links clicked, and feature usage metrics.
Tracking Technologies: Cookies, SDKs, and web beacons that collect usage patterns and analytics to improve our services. - c) Information from Third Parties
We may receive additional information from public databases, social media platforms, marketing partners, or data providers, including demographic data, behavioral insights, and device information.
4. Use of Personal Information
We use your personal information for the following purposes:Service Delivery: To provide, operate, and support our services.
Billing and Payments: To process transactions and manage your account.
Communication: To send system alerts, account updates, marketing communications (with your consent), and respond to inquiries.
Compliance and Security: To enforce our terms of use, protect against misuse, and meet legal obligations.
Improvement and Analytics: To analyze usage trends, enhance our services, and conduct research.
Third-Party Integrations: To enable integrations with external platforms such as Google, WhatsApp, and social media tools.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, measure service performance, and gather analytics. These include:Session Cookies: Temporary cookies that expire when you close your browser.
Persistent Cookies: Remain on your device for a set period to recognize repeat visits.
Web Beacons and SDKs: Track email delivery, engagement, and app usage metrics.
6. Sharing Your Information
We may share your personal information:With Service Providers: To process payments, provide technical support, and enhance our services.
For Compliance: To meet legal obligations, respond to lawful requests, and protect our rights.
With Your Consent: When you connect third-party platforms or authorize integrations.
We do not sell your personal information to third parties.
7. Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:Access and Correction: Request access to and correction of your data.
Data Portability: Request transfer of your data to another service.
Deletion: Request deletion of your data.
Restriction: Restrict the processing of your data.
Objection: Object to the processing of your data.
Withdraw Consent: Withdraw previously given consent at any time.
To exercise these rights, contact us at isms@oriserve.com. We may require verification of your identity to process requests.
8. Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.9. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact our Data Protection Officer (DPO) at:Email:isms@oriserve.com
We reserve the right to update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically. Thank you for trusting Unlax Consumer Solutions Pvt. Ltd. with your information.