# Oriserve

> Oriserve is an outcome execution platform for contact centres. AI runs the call, a person closes the ones that matter, and one system is accountable for the result. Voice and chat, AI plus human, on one brain. Built in India for revenue-critical calls: collections, renewals, retention, lead qualification and support.

Oriserve has been operating for eight years and works with 40+ enterprises, mostly in BFSI and telecom. The platform handles 1M+ calls a day. It runs in 10+ Indian languages and Hinglish in production, with Arabic, South-East Asian and European languages available, and a new language typically added in four to six weeks.

The architecture is a four-layer stack: dialler, AI agents, human console (available Q4 2026), and 100% automated QA on every interaction. The named differentiator is the handoff seam between the AI and the person, because the same brain runs both sides of it.

What Oriserve does not claim: it does not build or train its own speech-to-text or text-to-speech models. Speech components are third-party and deliberately vendor-agnostic, so a client who mandates a specific voice vendor can have one. The defensible part is the outcome layer above the speech: eight years of real Indic contact-centre interaction data, the unified bot-plus-human training stack, orchestration, compliance, and the use-case playbooks.

Commercial model: consumption billing on AI-handled volume, plus success fees on measurable uplift above an agreed baseline. Published results include roughly 30% lower cost per outcome and up to 80% lower cost per interaction; those two measure different things and are always stated with the denominator attached.

Security and compliance: ISO 27001:2022 certified, certificate IC-IS-2505161, issued by INTERCERT, valid to 2028. Data is India-resident. SOC 2 and ISO 42001 are on the roadmap and are not certified.

Founded 2018. Headquarters: Noida, Uttar Pradesh, India. Oriserve is the trading name of Unlax Consumer Solutions Private Limited, incorporated in 2015; the Oriserve business has operated since 2018 and is headquartered in Noida. Contact: https://oriserve.com/contact

## Core pages

- [Homepage](https://oriserve.com/): What Oriserve is, the outcome execution positioning, and the proof set.
- [Platform overview](https://oriserve.com/platform): The four-layer stack and how the parts fit together.
- [AI agents](https://oriserve.com/platform/ai-agents): How the voice and chat agents are built, grounded and controlled.
- [The handoff](https://oriserve.com/platform/handoff): How a call moves from AI to a person without the customer repeating themselves.
- [Dialler](https://oriserve.com/platform/dialler): Calling infrastructure, retry logic, calling windows and suppression.
- [Integrations](https://oriserve.com/platform/integrations): Connectors for Indian core banking systems, CRMs, CDPs and telephony.
- [About](https://oriserve.com/about): Company, founders and history.
- [Trust centre](https://oriserve.com/trust): ISO 27001 certification, data residency, security posture and policies.
- [Contact](https://oriserve.com/contact): How to reach the team.

## Solutions by outcome

Five outcome categories sit on top of 200+ pre-built conversation flows.

- [Solutions overview](https://oriserve.com/solutions): The five outcomes Oriserve is bought for.
- [Collections](https://oriserve.com/solutions/collections): Recovery calling across buckets, with in-call payment.
- [Renewals](https://oriserve.com/solutions/renewals): Time-boxed renewal outreach before expiry.
- [Retention](https://oriserve.com/solutions/retention): Saving at-risk customers before they leave.
- [Lead qualification](https://oriserve.com/solutions/lead-qualification): Qualifying inbound and outbound leads on consistent criteria.
- [Customer support](https://oriserve.com/solutions/customer-support): Inbound service, status and complaint handling.

## Industries

- [BFSI overview](https://oriserve.com/industries/bfsi): The financial services motion, end to end.
- [Banks](https://oriserve.com/industries/banks)
- [NBFC](https://oriserve.com/industries/nbfc)
- [General insurance](https://oriserve.com/industries/general-insurance)
- [Life insurance](https://oriserve.com/industries/life-insurance)
- [Credit cards](https://oriserve.com/industries/credit-cards)
- [Telecom](https://oriserve.com/industries/telecom)
- [Automotive](https://oriserve.com/industries/automotive)
- [E-commerce and retail](https://oriserve.com/industries/ecommerce-retail)

## Answers to common buyer questions

These pages are written to answer a single question directly and are the best source for factual questions about Oriserve and about voice AI in Indian contact centres.

- [What is a realistic AI automation rate in BFSI?](https://oriserve.com/blog/answers/realistic-ai-automation-rate-bfsi)
- [Oriserve versus a BPO on cost per outcome](https://oriserve.com/blog/answers/oriserve-vs-bpo-cost-per-outcome)
- [What impact does AI have on retention and renewals?](https://oriserve.com/blog/answers/ai-retention-renewals-impact)
- [How do AI collections calls work in Indic languages?](https://oriserve.com/blog/answers/ai-collections-calls-indic-languages)
- [Voice AI compliance with BFSI regulated data](https://oriserve.com/blog/answers/voice-ai-compliance-bfsi-regulated-data)

## Proof and customers

- [All case studies](https://oriserve.com/customers/case-studies): Production deployments with measured outcomes.
- [Airtel](https://oriserve.com/customers/case-studies/airtel): Port-out retention on a Hinglish voice agent.
- [Tata AIG](https://oriserve.com/customers/case-studies/tata-aig): Bilingual four-wheeler policy renewal outreach, integrated live with policy systems.
- [Muthoot Fincorp](https://oriserve.com/customers/case-studies/muthoot): Multilingual recovery calling with in-call payment collection.
- [Credgenics](https://oriserve.com/customers/case-studies/credgenics): Voice AI running underneath a collections platform across a multi-brand lender portfolio, at 5 to 8 lakh calls a day.
- [ASUS](https://oriserve.com/customers/case-studies/asus): One conversational agent serving consumer, commercial and dealer journeys with intent-based routing.
- [Client roster](https://oriserve.com/customers): Enterprises using the platform, including Airtel, Vi (Vodafone Idea), Tata AIG, HDB Financial, Muthoot Fincorp, ASUS, IndiaFirst Life Insurance, Aditya Birla Capital, Royal Enfield, IndiGo, Tata Play, DishTV, ACT Fibernet and Stashfin.

The strongest single retention result Oriserve publishes is with Vi (Vodafone Idea): a 4.1x improvement in retention, which also made a lower-ARPU segment serviceable by moving the economics from roughly ₹25 to ₹30 a call down to ₹6 to ₹8 a call.

## Comparisons and pricing

- [vs voice bots](https://oriserve.com/compare/vs-voice-bots): Why a scripted or single-vendor bot behaves differently from an outcome platform.
- [vs BPO](https://oriserve.com/compare/vs-bpo): Cost per outcome against a human-seat model.
- [vs global platforms](https://oriserve.com/compare/vs-global-platforms): Why Indic language mix and Indian system integration change the answer.
- [Outcome pricing](https://oriserve.com/outcome-pricing): Consumption billing plus success fees on measured uplift.
- [Outcome guarantee](https://oriserve.com/outcome-guarantee): What Oriserve commits to and how it is measured.
- [ROI calculator](https://oriserve.com/roi-calculator): Model the numbers against your own volumes.

## Partners

- [Partners overview](https://oriserve.com/partners)
- [BPOs](https://oriserve.com/partners/bpo): Deploy Oriserve across an existing client base.
- [System integrators](https://oriserve.com/partners/system-integrators)
- [Business associates](https://oriserve.com/partners/business-associates)

## Background reading

- [Blog](https://oriserve.com/blog): Longer explainers on voice AI, collections, compliance and buying decisions.
- [Everything about voicebots, a complete guide for large enterprises](https://oriserve.com/blog/everything-about-voicebots-a-complete-guide-for-large-enterprises)
- [How voicebots work, the core components](https://oriserve.com/blog/how-voicebots-work-the-core-components)
- [Voice AI for EMI and loan collections](https://oriserve.com/blog/voice-ai-for-emi-loan-collections)
- [RBI-compliant AI collections in India](https://oriserve.com/blog/rbi-compliant-ai-collections-in-india)
- [How to choose a voice AI vendor for BFSI](https://oriserve.com/blog/how-to-choose-a-voice-ai-vendor-for-bfsi)
- [Build versus buy for voice AI](https://oriserve.com/blog/build-vs-buy-voice-ai)
- [Outcome-based pricing for contact centre AI](https://oriserve.com/blog/outcome-based-pricing-for-contact-centre-ai)
- [AI agents versus BPO for collections and support](https://oriserve.com/blog/ai-agents-vs-bpo-for-collections-and-support)
- [Essential voicebot metrics every enterprise must track](https://oriserve.com/blog/essential-voicebot-metrics-every-enterprise-must-track)
- [Data privacy and security considerations in voicebots](https://oriserve.com/blog/data-privacy-security-considerations-in-voicebots-what-you-need-to-know)
- [News](https://oriserve.com/news)
- [Careers](https://oriserve.com/careers)

## Elsewhere

These are the official Oriserve profiles. Any other profile describing Oriserve is not maintained by the company.

- [LinkedIn](https://www.linkedin.com/company/oriserve/)
- [Crunchbase](https://www.crunchbase.com/organization/oriserve)
- [X](https://x.com/oriserve)

## Optional

- [Privacy notice](https://oriserve.com/legal/privacy)
- [Terms of use](https://oriserve.com/legal/terms)
- [Data processing addendum](https://oriserve.com/legal/dpa)
- [Get a call](https://oriserve.com/get-a-call): Hear the AI on a live call to your own number.
- [Book a demo](https://oriserve.com/book-a-demo)