Smarter Conversations for Every Customer Journey

Automate Support and ServiceDrive Personalized Recommendations

with Gen AI powered coversations and insights

Conversation Analytics

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Preloaded with Consumer Durables-Specific Data

Ori’s Gen AI agents preloaded with electronics and appliance-specific intents, workflows, and entities tailored to support product inquiries, service requests, and warranty management; improving customer engagement from the first inquiry to post-purchase support.

Fluent in Electronics and Appliance Terminology

Ori’s Gen AI is trained on consumer electronics terminology, covering product specifications, installation guidelines, usage tips, warranty terms, maintenance requirements, and more.

Automate Key Consumer Durables Industry Processes

Automate essential processes like product comparison, order tracking, warranty verification, troubleshooting, repair scheduling, replacement requests and more.

Tailored use cases for your business,
across the customer lifecycle

Witness our Gen AI agents in action for your processes

Customer Acquisition

Product Discovery
Personalized Outreach
Product Comparison
Technical Specifications

Order and Fulfillment

After Sales Support

Retention and Cross/up selling

Customer Feedback and Loyalty

100% Conversation Analytics

Analyze every conversation, make informed business decisions

Omni channel Analytics

Analyse conversations over voice, chat and email
Categorize calls across varied levels of importance/urgency
Leverage 360-degree analysis between speech and metadata
Discover trending topics, competitors and customer concerns

Analyse agent performance and agent behaviour

Automate Quality and Compliance Management

Advanced Customised Reporting

Coach Agent Performance and hire better agents

Take control and make use of your proprietary data

Why ORI?
Omnichannel and MultilingualSeamless, consistent interactions across chat, voice, SMS, and email, in 130+ languages and dialects.
Performance and Reliability99%* plus accuracy with minimal hallucinations and zero lag. Built for 99.999% uptime, our solutions guarantee uninterrupted performance.
Sentiment AnalysisWith real time sentiment and tonal analysis, Ori Gen AI agents detect and respond according to emotional state of your customer.
Data-Driven PersonalizationEvery interaction is based on customer’s financial history, purchase patterns and behavioural insights, delivering contextual conversations.
Compliant, Safe, Fast & Scalable DeploymentEngineered to meet key compliance, regulatory and privacy standards; Ori's Gen AI solutions can be deployed in days, as on-prem or on cloud.
AI Observability and AnalysisAccuracy and reliability are continuously assessed through supporting LLMs, machine learning algorithms, and logic frameworks.

The easiest way to use Generative AI for your enterprise

Talk to our experts to grow, retain and engageLet's get to work!