Features

LEAD ACQUISITION

Nurture & Qualify Leads Faster, better conversion, routing of leads 24x7 with BOT + HUMAN conversations

CUSTOMER SUPPORT

Support & Retain Transactional, system integrated support across the product & service lifecycle.

CUSTOMER ENGAGEMENT

Onboard & Engage Complete cross-channel marketing suite, deep-dive targeting and funnel recovery

DRIVE GREAT RESULTS

SAVINGS IN OPEX

Improve self-care resolution bringing down call centre + email volumes, allowing human agents to focus on more critical business aspects

REDUCTION IN RESPONSE TIME

Instant automated responses for complex customer queries across the product/service lifecycle, pre-sale, during sale and post-sale.

INCREASE IN PERSONALISATION

Better engagement with customers using the ORI proprietary service recovery and campaign triggers. Proactive support for customers, tailored to each individual.

INCREASED PRODUCTIVITY

Increase in revenue generated/cost saved per agent via automation + agent side bots.

COST IMPACT

Cheaper than traditional interaction mediums of calls + emails.

MULTIPLE NEEDS, ONE PLATFORM

Our repurposed bots exist across all customer touchpoints. We have a sharp focus on understanding the pulse of the customer and creating unparalleled convenience.

Multilingual proficiency

Support for over 70 global and regional languages. Built with localised customer centricity and complete inclusion in mind. Our team of linguists capture the finer nuances and dialects to make our bots real.

Omnichannel

We’re omnichannel, not multichannel. Our platform lets users see their context and histories even as the switch between interfaces from one channel to another. We are creating a smooth, seamless transitional experience in a world where consumption patterns are fragmented.

Military Grade Security

We not only protect data in transit using 256bit AES with 2048 RSA encryption but make sure that all data at rest is secure via advanced encryption of data on the device.