EMAIL BOTS

Provide actual resolution to customersas quickly as a standard automated response.

Artificial Intelligence empowering your email inbox

Resolve customer issues over emails before you even get to know about it

COMPLEX

The ORI AI traverses the entire email to find the right intent. All incoming emails are labelled with tags, disposition, relevant metadata and CRM based case details.

INSTANT

Instantly replies to an incoming email with the exact response and guidance instead of sending out a standardized  response

FILTER

The ORI AI classifies spammers and automatically flags them to declutter your inbox

HYBRID (HUMAN + AI)

Our system works in sync with your agents, flagging off the emails it couldn't respond to. Thus increasing agent productivity and bringing down AHT and cost-t0-serve

 

ANALYTICS

Monitor agent performance and efficacy for informed decision making on SLAs, KPIs and case routing.

MULTILINGUAL

Our system auto-detects the language and responds in the same language. Our team of linguists support 70+ languages out-of-the-box

Built For You

ROI

Significant reduction in TCO with better AHT through bot support, making agents 2-3 times more productive.

CLOUD / ON PREMISE

Complete choice and flexibility of deployment without any compromise on experience.

MONITOR

Comprehensive dashboard for real-time monitoring and course correction.

INSIGHTFUL

Full feature dashboards for insight generation, SLA & KPI monitoring, behaviour modelling and active segmentation.

SECURE

Our engineering team is at the cutting edge of technological innovation. Access analytics and expertise built for reliable deployments in a bank-grade secure and compliant environment.

CSAT

Upto 80% improvement in CSAT through quick, timely and relevant responses to customers.

Ready to overhaul your contact centre?