AGENT ASSIST BOTS

Make your agents more productive with AI assistance.Your contact centre, now on autopilot.

Artificial Intelligence turning cost centres into cash cows

Enable complete support for your agents towards faster, more accurate customer resolutions

INTELLIGENT

All incoming messages are labelled with tags, disposition, relevant metadata, CRM based case details to provide complete context and reduce AHT.

ROUTING

Set agent specialisations ad see all incoming messages make their way to the best agent adept to handle it based on rules set by you and supported by our machine intelligence.

MULTILINGUAL

Agents see and send responses in the language they support and are conversant in. Our team of linguists supports 70+ languages out-of-the-box.

HYBRID (HUMAN + AI)

When a new message comes in via any channel, ORI suggests the best answers to the agents and automates those that fall above a certain confidence level. This ensures that a similar case will be handled by the bot, next time onwards.

 

ANALYTICS

Monitor agent performance and efficacy for informed decision making on SLAs, KPIs and case routing.

OMNICHANNEL

Your agents can respond over text and voice across the web, app, social, emails and IOT.

Built For You

ROI

Significant reduction in TCO with better AHT through bot support, making agents 2-3 times more productive.

CLOUD / ON PREMISE

Complete choice and flexibility of deployment without any compromise on experience.

MONITOR

Comprehensive dashboard for real-time monitoring and course correction.

INSIGHTFUL

Full feature dashboards for insight generation, SLA & KPI monitoring, behaviour modelling and active segmentation.

SECURE

Our engineering team is at the cutting edge of technological innovation. Access analytics and expertise built for reliable deployments in a bank-grade secure and compliant environment.

CSAT

Upto 80% improvement in CSAT through quick, timely and relevant responses to customers.

Ready to overhaul your contact centre?