BUILT FOR ALL YOU NEED

LEAD ACQUISTION

Nurture & Qualify Leads

Faster, better conversion, routing of leads 24x7

with BOT + HUMAN conversations

CUSTOMER SUPPORT

Support & Retain

Transactional, system integrated support

across the product & service lifecycle.

CUSTOMER ENGAGEMENT

Onboard & Engage

Complete cross-channel marketing suite,

deep-dive targeting and funnel recovery

DRIVE GREAT RESULTS

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SAVINGS IN OPEX

Improve self-care resolution bringing down call centre + email volumes, allowing human agents to focus on more critical business aspects

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REDUCTION IN RESPONSE TIME

Instant automated responses for complex customer queries across the product/service lifecycle, pre-sale, during sale and post-sale.

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INCREASE IN PERSONALISATION

Better engagement with customers using the ORI proprietary service recovery and campaign triggers. Proactive support for customers, tailored to each individual.

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INCREASED PRODUCTIVITY

Increase in revenue generated/cost saved per agent via automation + agent side bots.

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COST IMPACT

Cheaper than traditional interaction mediums of calls + emails.

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LIGHTNING QUICK

The time it takes for ORI AI to respond to customer queries.

VOICE + TEXT HYBRID (LIVE + AI) CHATBOT

Our chatbots ensure a consistently excellent experience employing an AI + Human assistance based Hybrid bot technology.

Our multilingual, omnichannel chatbots have a sharp focus on natural conversations with innovative methods used for training.  Ori is working with leading universities in filing patents for building global first algorithms in consumer AI application

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PHONE CALLING (INBOUND + OUTBOUND) BOTS

Menu driven IVR’s are out. We’re in an era where mobile phones are dominant and keypads are not easily accessible when on a call, a phone bot provide an intuitive, simple, and convenient method for customers to convey their requests.

This solution provides an intelligent and natural self-service experience that can be repurposed across all customer channels be it inbound or outbound.

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EMAIL RESPONDER BOTS

A customer emailing your business will get an immediate automated reply with the resolution after ingesting and understanding the customer’s query. Automated bucketing it into a functional head create a scope for further follow-ups via chat.

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AGENT SUPPORT BOTS

Chatbots that support your contact centre agents by giving them a list of possible resolutions to a customer query. Agents can choose or send on of their own messages while the chatbot engine constantly learns from these interactions.

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INTRODUCING

LEADING-EDGE AI

We're building chatbots that learn from the frontline of your business.  We've changed the way bots are built and trained, for a revolutionary experience

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AGENT ASSIST

A bot assisting your agent. We analyse all your data from incoming messages to consumer behaviour to predict dispositions, bucket cases and provide agents with accurate suggestions. Realise shorter AHTs and better experiences for your customers and agents

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CONVERSATION ASSIST

Customers don't always know what they're looking for and what to ask next. Our engagment recommender ensures customers get prompts for the next questions they should be looking at based on what they're talking about and all the past interactions with similar customers.

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KNOWLEDGE MANAGEMENT

Our global first machine comprehension directly taps into your Knowledge Management system, making it conversational.

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DEEP TRAINING

Our bots are curious to learn at every opportunity. We catalyse bot training by teaching our bots from the conversations between agents and humans. What you have is bots that become smarter over time and can deflect tickets away from agents with increasing rates of success

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MULTIPLE NEEDS, ONE PLATFORM

Our repurposed bots exist across all customer touchpoints. We have a sharp focus on understanding the pulse of the customer and creating unparalleled convenience.

Our understanding of Chatbot Training, Design Thinking and Human-Machine Interaction have led to patents that ensure you’re working with a platform at the forefront of innovation. Tangible results are better metrics and twice as much ROI as any other bot platform.

Support for over 70 global and regional languages. Built with localised customer centricity and complete inclusion in mind. Our team of linguists capture the finer nuances and dialects to make our bots real.

 

We’re omnichannel, not multichannel. Our platform lets users see their context and histories even as the switch between interfaces from one channel to another. We are creating a smooth, seamless transitional experience in a world where consumption patterns are fragmented.

 

We not only protect data in transit using 256bit AES with 2048 RSA encryption but make sure that all data at rest is secure via advanced encryption of data on the device.

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Send Us A Message

Our Contacts

ADDRESS

MUMBAI: Bandra West, Mumbai - 400050

DELHI: Lajpat Nagar, Delhi - 110024

 

E-MAIL

For enquiries: maaz@oriserve.com

For other queries: contactus@oriserve.com

TELEPHONE

(+91) 9870 783 507